Refund & Return Policy

At Caglayanis, we believe in honest and fair business practices. If there is any issue with your order, we will do our best to resolve it in a respectful and reasonable manner.

Eligibility for Returns & Refunds

We accept returns or refunds in the following situations:

• The item arrives damaged
• The wrong item was received
• The item is significantly different from its description
• The order does not arrive within a reasonable timeframe

Return Request Period

Customers should contact us within 14 days of receiving their order.

Condition of Returned Items

Returned items should be unused and in their original condition whenever possible.

Non-Returnable Situations

We may not accept returns for:

• Items damaged through misuse
• Used or heavily worn products
• Requests made after the return period

Lost or Damaged Orders

If your package is lost or arrives damaged, please contact us. We will work toward a fair solution, including replacement or refund when appropriate.

Refund Processing

Approved refunds will be sent back to the original payment method.

Fair Use

We reserve the right to refuse refund requests involving abuse, fraud, or dishonest activity.

Contact

If you have any issue with your order, please contact us first so we can assist you properly and fairly.