Welcome to Caglayanis. We aim to provide transparent and reliable shipping for every order.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping Times

Estimated delivery times are usually between 5–12 business days depending on the destination and shipping conditions.

Please note that delays may occasionally occur due to customs, carrier issues, holidays, or high demand periods.

Partner Fulfillment

Some products may be fulfilled and shipped through our trusted partner suppliers and warehouses based on customer orders.

Tracking Information

Tracking information will be provided once your order has been shipped.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses entered at checkout.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us and we will do our best to resolve the issue fairly and promptly.

Refund Policy

At Caglayanis, customer satisfaction and fair business practices are important to us.

Returns

We accept return or refund requests for:

• Damaged items
• Incorrect items
• Orders that do not arrive within a reasonable timeframe

Return Window

Please contact us within 14 days of receiving your order.

Non-Returnable Items

We do not accept returns for:

• Used or worn items
• Items damaged by misuse
• Final sale items (if applicable)

Refund Process

Approved refunds will be issued back to the original payment method.

Contact

If you experience any issue with your order, please contact us first so we can work toward a fair solution.

Terms of Service

By using our website, you agree to the following terms.

Products & Availability

We strive to provide accurate product descriptions and images. However, slight variations in color or appearance may occur.

Some products are fulfilled through trusted partner suppliers based on customer orders.

Pricing

All prices are listed in the applicable currency shown at checkout. Prices may change without notice.

Shipping & Delivery

Delivery times are estimates and may vary depending on shipping carriers, customs processing, and local conditions.

Prohibited Use

Customers may not use our website for unlawful, fraudulent, or abusive activities.

Limitation of Liability

We are not responsible for delays caused by shipping carriers, customs, or events outside our reasonable control.

Contact Information

For any questions regarding orders, shipping, or policies, please contact us through our store contact page.